Even as web conferencing, email, and other technologies threaten to overshadow the telephone as the business communication tool of choice, the phone continues to shine. In fact, few companies would be able to communicate effectively with their customers without the help of a robust business phone service. The challenge is selecting a provider who can not only offer the features your company needs today, but can also help pave the way for your future growth.
In this article, we'll explain how to choose a carrier for your company. We'll describe the basics you'll need to consider and help you determine whether you should work with a national or regional carrier. Lastly, we'll take a closer look at finding a solution that fits within your organization's budget.
Understanding The Basics
The first step is to identify your current calling patterns. Are most of the calls made by your staff each day local? What percentage of your organization's calls are nationwide or international? By determining your current usage, you can identify a vendor who offers a package suited for your company. For example, you might need a plan that offers unlimited long-distance for a single monthly rate. Or, you may be able to save money by using a plan that offers unlimited local calling with a predefined number of ..
long-distance minutes each month.
The next step is to consider other features that can add value to your organization. Toll-free numbers, employee extensions, call waiting, rollovers, blocking, and voicemail can give your staff the flexibility they need to perform their jobs more effectively. Be aware that some of these features will increase the cost of your business phone service.
National Versus Regional Providers
National carriers are more recognizable because their advertising campaigns are more widespread. However, it's important to realize that they don't necessarily use better equipment or offer a higher standard of customer support than regional providers. This is mostly a decision based upon preference. Many business owners prefer to establish relationships with smaller enterprises. On that note, regional phone service carriers typically have less overhead and marketing expense. As a result, the cost savings are often passed directly to customers.
Working Within Your Budget
Finding the right business telephone service carrier is an integral part of keeping your costs under control. There will typically be an individual monthly charge for each line leased from your business Voip Service vendor. Depending on the provider and plan you choose, this fee might include a set number of calls or long-distance minutes. If you exceed either limit, a per-minute fee will usually be applied on top of the monthly charge.
Your telephone service provider will also use some taxes, fees, and surcharges on your account. Most of these are unavoidable. However, you should work with your carrier to gain an understanding about the amount you can expect to pay each month.
Many people think of their telephone service as an unfortunate monthly expense. In truth, it is one of the most productive investments that a small company can make. The key is to identify a provider who can meet your business's calling needs.