Hosted VOIP phone systems have become popular these days for small businesses for a multitude of reasons. Hosted VOIP provides all the standard features of traditional phone service, with additional features that an older system cannot offer. VOIP can provide all of that for a much lower cost as well.
VOIP stands for Voice over Internet Protocol. It is a way of implementing phone service through the use of a standard broadband internet connection. Hosted VOIP refers to a phone system in which the main hardware is located at carrier's site that specializes in VoIP service rather than putting the VoIP equipment in your business or home. By using hosted VoIP service, very few, if any changes need to be made to the equipment in your office. Usually, there is just one piece of hardware needed to split the phone signals from your broadband connection to your business phone system. The handset.
Having the main VOIP system with a hosted VoIP provider allows for cost savings as well as time savings. Since the equipment is in the provider's office, they do not need to make a service call to your office if there is a problem with the hardware. In fact, many hosted VoIP providers offer system redundancy features, so that some problems are fixed via "automatic rollover" even before the customer becomes aware of the problem. In addition, any changes or upgrades to the system can be implemented very quickly by the provider, sometimes while you are on the
phone to them making the request.
If you're thinking of moving your home or office to a hosted VoIP system, it would be good to know the many benefits that it can provide over traditional phone solutions. And here they are...VOIP is digital, and that makes it a clearer signal than old phone systems that can suffer from a variety of interference. Because VOIP is provided over a broadband connection, there is never a choke point due to a fixed number of lines into your business. If call volume should rise on a steady basis, additional bandwidth can easily be added to your internet service allowing for more VoIP service calls. This is much simpler than adding additional phone lines, which would require hardware installation at your site.
Since a hosted VOIP system is digital, it offers many management features that are useful to any sized business. As a customer, you will have the ability to manage these features directly from your own computer anywhere you are working from. Several standard call routes can be implemented, including a call center if you have one. Thus, a call can be moved through a different set of possible phones or waiting for patterns at different times of the day. When salesmen are out of town, calls can easily be routed to their remote phone with the click of a mouse. Alternatively, a call can be sent directly to voice mail, and the recipient can be sent a text message or email with the voice file. The email can include an attachment with the voice mail because the system already has the sound in digital format. In addition, because the system runs on computers, the voice mail can be converted to text for delivery to smartphones when they must be silent. This ability to provide many solutions on a standard business phone service is the main benefit of hosted VOIP.
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